Cancellation Policy
The act of booking any appointment with our service means that you agree to this policy in full.
1. Why do we need this cancellation policy?
Our practice is an ethically run practice that places client care and practitioner care above all else. Consequently, unlike many other practices, we do not fill cancellations, so as to ensure your time is ringfenced and protected and your practitioner is not overwhelmed with clients. We can only afford to provide you with this service if we have a stringent cancellation policy.
2. Cancellation notice required to avoid fees:
For ALL appointments at Balnarring Relationship Counselling we require at least 7 days notice to prevent a fee from being due.
Notice of Cancellation received between 7 days and 48 hours prior to your consultation will result in a $50 Cancellation fee being Charged with a refund form your deposit
Notice of a cancellation received with less than Two (2) Full Business Days* notice, will result in a $100Cancellation fee being charged.
For any cancellations provided with a week or more notice – no cancellation fee will be charged.
In the case of a one off illness or family emergency please contact us to discuss in this event.
3. What is meant by a “business day”?
Business days include any normal weekday other than a public holiday or office closure period, between the hours of 8.00 am and 5.00 pm.
4. What is meant by “illness or family emergency”?
We understand that illnesses and family emergencies sometimes occur, and at our discretion we may not not charge a cancellation fee in such cases.
For clarity, please note the following examples of “family emergencies”:
- An illness, injury or death
- A car accident
- A robbery or assault
Please also note the following examples which are NOT considered “family emergencies” under this policy:
- A meeting: work or school, sports or extracurricular event
- A family activity or holiday
Although we accept that such events may be beyond your control and can be genuine reasons for late cancellation, we still require that you take responsibility for these types of circumstances and a cancellation fee would still apply.
5. How do I notify Balnarring Relationship Counselling of a cancellation?
To cancel or reschedule an appointment with us, please contact us by calling Bruce on 0402 298 530 or sent a text message. You may also send an email to brucehart.counselling@gmail.com
We hope you find this to be a fair and reasonable policy and we thank you for your understanding and cooperation.
Our intent is to provide all participants/clients and their families with every opportunity to reduce the likelihood of cancellations/no-shows which may attract a fee. All participants/clients will be sent a text reminder at least TWO DAYS and a WEEK prior to their appointment so to reduce the likelihood of a fee being charged for cancellation / no show.
Please note that while we endeavour to remind you of your appointments through email reminders, these should not be relied upon and it is your responsibility to remember appointments you have made.